HiBy W3 HiFi Headphone Amplifier

Technical Support for W3 – FAQ

1. How do I pair with my phone when using W3 for the first time?

A: When pairing with W3 for the first time, please wear the headphone or earphone first, and then follow the voice guidance: –First ensure that W3 is not turned on, and then press the power button for about 5 seconds. After the voice prompt [Pairing] or [Waiting to connection], turn on the Bluetooth of the phone and search for W3 to connect or pair.

2. My phone displays [Reject pairing], what should I do?

A: When the phone displays [Reject pairing], it means that W3 has not turned on [Pairing] or [Waiting to connection]. Please press the power button for about 5 seconds, and wait for the voice prompt [Pairing] or [Waiting to connection] again.

3. How does my W3 pair with 2 different devices?

A: First, please press the power button of W3 for about 5 seconds to enter the [Pairing] mode, and then pair with Device A. After the voice prompts that the pairing is successful, turn off the Bluetooth of device A and W3, and then press the power button again to re-enter [Pairing] mode to pair with device B. After the voice prompts that the pairing is successful, turn on the Bluetooth of device A again. At this time W3 will automatically connect to device A.

4. Use wired headphones to connect W3 to listen to music, it will automatically pause?

A: W3 will automatically detect if the headphones are connected properly. If not, W3 will automatically pause.

5. Does W3 support USB Type-C headphones? Does it support headphone wire control?

A: W3 does not support USB Type-C headphones, because W3 only supports USB Audio In, not USB Audio Out. W3 does not support headphone wire control.

6. Can I use the W3’s microphone for recording?

A: Sorry.W3’s microphone is only available for calls (phone calls, WeChat voice, etc.).

7. Does W3 have play/pause button? How to skip songs?

A: Yes.You can press the power button briefly to play/pause.And you can hold the volume+ button to skip to last track or hold the volume- button to skip to next track. Under the UAT protocol, the volume is controlled by the HiBy Music APP, and the volume adjustment elsewhere is invalid.

8. Does W3 support volume memory?

A: Yes, volume memory is supported (W3 will record the volume when the last device played).

9. HiBy Blue app shows W3 connected, but no sound from headphones (headphones are working fine)？

A: You can try the following methods:

1. Press the W3 volume+ button to turn the volume to the maximum.

2. Set the HiBy Blue app volume fine-tuning to 0dB, and hardware volume gain set to high.

3. Shut down W3 and leave it for 1 minute or more, then reconnect.

4. If not working, you can replace another phone and repeat the above steps.